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In the event that a refund is offered, the customer will be eligible for a full refund on the purchase cost, less the cost of any shipping charges previously incurred by Junkies of Style.
SUIT JUNKY retains ultimate discretion with regards to the validity of any reimbursement claims, or whether a garment/suit is deemed faulty and eligible for a refund.
Please note that fees paid to SUIT JUNKY employees, or affiliates for the taking of measurements, are non-refundable.
The Customer accepts that once an order has been submitted and processed, it cannot be cancelled. If under some circumstances, we are able to cancel the order for the Customer, cancellation charges of US$60 would be deducted from the submitted payment before a refund is issued.
The Customer also accepts that once an order has entered production, no changes can be made to the order. We will endeavour where possible to accommodate any changes, however any changes after placement of order will incur a $25 fee in addition to the increase in cost for the changes such as changes to fabrics, styles and options or otherwise.
As each order is personally tailored, SUIT JUNKY is unable accept any returns from Customers on any basis, other than due to faulty workmanship on the garment/suit.
Where there is a dispute between the Customer and SUIT JUNKY over the styling options on the order, the record on SUIT JUNKY’s ordering system is taken as the firm and final order.
In the unlikely event that a manufacturing error has occurred we will follow our strict repair, replace or refund policy up to 6 months after completion of an order. We will require you return the garment to us, either to one of our affiliates/branches or by post for inspection. We are not liable for defects resulting from the customer not following our Care Instructions. Should a customer return a garment over 6 months after delivery, SUIT JUNKY will not accept responsibility for the faulty garment/suit as we believe the customer has had fair use of the product during that period.
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